Yes. KissProm is a legitimate online retailer specializing in prom dresses, wedding dresses, and formal dresses.
The brand operates an online store and showroom in Corona, California, serving customers across the United States.

Customers can shop a wide selection of prom dresses, evening gowns, bridesmaid dresses, and special occasion dresses through the official KissProm website. Once an order ships, customers can track delivery and contact customer support for assistance.

Like many online fashion retailers, customer experiences may vary, so we encourage shoppers to review product details, size charts, and return policies before purchasing their prom dress.

Browse our prom dress collections, select your size, review the estimated delivery date, add the dress to your cart, and complete checkout. Once your order is confirmed, you will receive a confirmation email.

KissProm dresses follow U.S. standard sizing for prom dresses and formal wear, and each product page includes a detailed size chart to help you find the best fit.To ensure accuracy, we recommend measuring your:

• Bust
• Waist
• Hips
• Hollow-to-floor length

Then compare them carefully with the size guide before ordering.

Because prom dress designs and fabrics vary, the size chart provides general sizing guidance. If you are between sizes, we typically recommend choosing the larger size for easier alterations.

We understand that the perfect fit matters—especially when shopping online for prom dresses or formal dresses.

Our team is happy to help with sizing guidance before you place your order to ensure the best possible fit. If your dress doesn’t fit as expected, we will work with you to find the best solution, including exchanges or adjustment options when applicable.

Yes. Most formal dresses require minor alterations to achieve the perfect fit.

Shipping times vary depending on the dress style and availability. In-stock items typically ship within 1-2 business days, and delivery may take 3–8 business days depending on shipping method.

During peak prom season, we recommend ordering 4–6 weeks in advance to allow enough time for production and delivery.

For the most accurate estimate on your prom dress order, our customer support team is always available to help.

We recommend ordering your prom dress 4–6 weeks before prom night to allow time for shipping and possible alterations.

Returns & Exchanges

Can I return my order?
Yes. Most items can be returned within 30 days of delivery if they are unworn, unwashed, and in their original condition with all tags attached.

Can I exchange my dress?
Absolutely! We offer 30-day exchanges for eligible items. If you need a different size or color, simply submit an exchange request through your account.

Are there any return fees?
Refunds may be subject to a 15% restocking fee. Return shipping label fees may also apply depending on the item. Please see our Return Policy for full details.

How do I start a return or exchange?
Log in to your account, open your order, and submit a return or exchange request. Our team will review your request and provide the next steps.

How long does it take to receive my refund?
Once your return is received and inspected, refunds are typically processed within 3–5 business days to your original payment method.

Are all items eligible for return?
Custom-made, final sale, worn, altered, or damaged items are not eligible for return or exchange. Please refer to our Return Policy for complete eligibility requirements.

To return an item for a refund:

• Complete the Return Form on our website
• Request a Return Authorization Number (RAN)
• Ship the item back following the return instructions

Returns must be postmarked within 15 days of delivery to qualify for a refund.

Items must be:

• Unworn
• Unaltered
• In original condition
• With all tags attached

Refunds are subject to a 15% restocking fee and applicable return shipping fees.

To exchange a standard-size prom dress:

• Submit a return request through the Return Form
• Receive your Return Authorization Number (RAN)
• Return the original item
• Place a new order online for the replacement dress

Once we receive and inspect the returned item, your original payment will be refunded.Exchanges do not incur the 15% restocking fee, as long as the item is returned in original condition.