Return Policy

This new policy applies to new orders placed after 8/21/2025.

Customer satisfaction means everything to us! We hope you do love your KissProm purchase, but if you are not satisfied, we have options to get you in the perfect dress.

Easy Return Policy

We want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help.

What Can Be Returned

  • All dresses (standard sizes only) are eligible for a return or exchange within 14 days of delivery.
  • Accessories are final sale and not eligible for return or exchange.
  • Start by filling out our Return Form on the website to request a Return Authorization Number (RAN).

Return Requirements

To qualify for a return:

  • The item must be unworn, unaltered, and in new condition.
  • All tags and ribbons must be attached.
  • Items must be free from makeup, stains, deodorant marks, odors, pet hair, and damage.
  • Returns that do not pass inspection will not be accepted, and the customer must pay return shipping to receive the item back.

Return Shipping Fees (Domestic Orders Only)

If you choose to use our prepaid return label, the following flat rates apply per item and will be deducted from your refund:

  • Short Dresses – $9
  • Long Dresses & Wedding Dresses – $12
  • Quinceañera Dresses – $20

International customers are responsible for all return shipping costs, customs, duties, and taxes.

Return Timeline

  1. You have 14 calendar days from the date your order is marked Delivered to request a return or exchange. 
  2. Once your return is approved, it must be postmarked within 7 calendar days of approval.

Refunds & Fees

  • All returns for a refund are subject to a 15% restocking fee per dress, plus the applicable return shipping fee.
  • If you choose store credit instead of a refund, the 15% restocking fee is waived (shipping fees still apply). For exchanges, the 15% restocking fee is waived as long as the item is returned in its original condition.
  • If an item is returned damaged, stained, or not in acceptable condition, the 15% restocking fee will still apply and the return may be rejected.

How to Return an Item

  • Complete the Return Form

For returns within 14 days of delivery, Start by filling out our Return Form on the website to request a Return Authorization Number (RAN).

  • Ship Back Your Item

After receiving your RAN, return the item within 7 calendar days using our return shipping label.

How long will it take to get my refund?

  • Processing Time

Once we receive your returned item, we’ll process your refund or store credit within 10 business days.

  • Refunds

Depending on your bank or credit card provider, it may take 3-5 business days for the refund or store credit to appear in your account.

🚫 Please Note: KissProm will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-KissProm items that you may have accidentally sent to us.

What items are excluded from returns and exchanges

  • Sale items or any item marked Final Sale on the product page
  • Customized Items ( g., personalized or made-to-order) & Shoes & Accessories
  • Items purchased as part of a Buy-Many-Keep-One promotion
  • Returns from multiple orders should not be combined in one box

Exchange Policy

To exchange a standard-size item, you can start your return process first. You can then place a new order online for a replacement item. If the item you are looking for isn’t available online, please feel free to visit our store location. Once we receive your return, we will refund the purchase amount to the original form of payment.

Cancellation Policy

Orders can be cancelled for a full refund as long as it is not shipped out. Once an order is shipped then it will follow the regular return policy.

If you wish to cancel a custom sized item after 72 hours of placing your order, a 20% cancellation fee will be applied and deducted from your payment.

About Sizing / Alterations

Sizes shown on product pages are in U.S. sizes and are given to us by the designer.

Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product's size chart to ensure your best fit!

It's also important to remember that there are many different body shapes and alteration is very often required on special occasion dresses to make it just right for you!