Service Fee

Regular price $69.00

12 reviews
Video chat with a stylist

Fee
Customize item is final sale, not applicable for free try at home and return and exchange.
Bust:
Waist:
Hips:
Hollow to Floor:
Height(Bare Foot):
Event Date:
Additional measurements and/or special requests,
Please note we don't offer changed design service:

Description

Service fee

Express shipping fee

Easy Returns

We want you to love your purchase, but if you're not satisfied for any reason, we're here to help! We accept returns for standard size dresses within 30 days of delivery if they meet all applicable return requirements listed below.

Please note: All returns are subject to a 15% restocking fee. Additionally, if two or more items from the same order are returned, an extra 10% multiple-item return fee will be applied to those items. This additional fee will be deducted from your refund or store credit.

  • Return Window

We offer a 30-day return window for most purchases (exclusions listed below). The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 30 days (including weekends and holidays) to make a return/exchange request. After this, returns are no longer accepted.

Within 7 days

make a return request on the returns website.

Within 8-30 days

contact customer service for assistance with return request.

  • Full Refund or Store Credit

If you return your item within 7 days of delivery (postmarked within 5 days of approval), you’ll receive a refund of how you paid for your order minus a 15% restocking fee and the return shipping fee. Alternatively, you can opt for a full store credit, excluding the return shipping fee.

  • Store Credit with Restocking Fee

If you return your item within 8–30 days after delivery (postmarked no later than 5 days after approval), you’ll receive the store credit minus a 15% restocking fee and the return shipping fee.

  • No Returns After 30 Days

We do not accept returns after 30 days from delivery.

ATTN: Please note that any amount paid for economy (express )shipping or international shipping is non-refundable.

Please see our Return Policy Page for more details!

Customer Reviews

Based on 12 reviews
83%
(10)
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8%
(1)
8%
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C
Clarissa Theis
Very Satisfied

Thank you for making and delivering the beautiful dress for my daughter on time as promised ( 3weeks )
All of my friends admired how beautiful the dress is.
I also recommend your store to my friends.

K
Kristen Grant
Refund Process

Customer service is good, but I think that items should be able to be refunded immediately if they are returned in store

A
Amy Hammond

I am satisfied with the customer service, but not satisfied with the dress I got, it was a way different color and style. I did get refunded a little though

A
Alle Dennis
Custom Dress

Really enjoyed the dress I purchased with custom sizing & priority shipping. Excited to wear it for my elopement, & the bow is absolutely precious & ties everything together perfectly . I also like that a veil & gloves are included alongside the dress. made prepping so much easier,
however i did purchase a smaller veil as i wanted to see more of the bow. but everything is wonderful overall.

T
Tracy Tutton
Simply amazing

My daughter bought two dresses for her wedding, the customer service was outstanding along with the quality of the dress!! You also cannot beat the price as these dresses were made to her exact measurements and fit her like a glove!