Carter | Olive Green Cowl Neck Chain Strap A-Line Long Prom Dress

We want you to love your purchase, but if you're not satisfied for any reason, we're here to help! We accept returns for standard size dresses within 30 days of delivery if they meet all applicable return requirements listed below.

Please note: All returns are subject to a 15% restocking fee. Additionally, if two or more items from the same order are returned, an extra 10% multiple-item return fee will be applied to those items. This additional fee will be deducted from your refund or store credit.

• Return Window

We offer a 30-day return window for most purchases (exclusions listed below). The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 30 days (including weekends and holidays) to make a return/exchange request. After this, returns are no longer accepted.

Within 7 days

make a return request on the returns website.

Within 8-30 days

contact customer service for assistance with return request.

• Full Refund or Store Credit

If you return your item within 7 days of delivery (postmarked within 5 days of approval), you’ll receive a refund of how you paid for your order minus a 15% restocking fee and the return shipping fee. Alternatively, you can opt for a full store credit, excluding the return shipping fee.

• Store Credit with Restocking Fee

If you return your item within 8–30 days after delivery (postmarked no later than 5 days after approval), you’ll receive the store credit minus a 15% restocking fee and the return shipping fee.

• No Returns After 30 Days

We do not accept returns after 30 days from delivery.

ATTN: Please note that any amount paid for economy (express )shipping or international shipping is non-refundable.

Please see our Return Policy Page for more details!